Dalam proses assesment terhadap pelayanan di bandara, ACI menggunakan metodologi survei terhadap pengguna jasa di bandara untuk mengukur tingkat kepuasan terhadap kualitas layanan. Survei tersebut mencakup lebih dari 30 indikator performa pelayanan yang hasilnya dapat menggambarkan secara rinci terhadap tingkat kepuasan setiap pengguna jasa bandara.

“Kami menyampaikan rasa terima kasih dan apresiasi kepada seluruh pengguna jasa bandara yang selama ini telah setia, serta telah memberikan banyak saran, masukan, dan kritik membangun yang sangat bermanfaat untuk peningkatan kualitas layanan,” kata Indah.

Berikut daftar lengkap 24 ASQ Awards 2023 yang berhasil diraih 8 bandara AP1:

A. Bandara Sultan Hasanuddin Makassar (enam penghargaan)
1. Best Airport of 5 to 15 Million Passengers in Asia-Pacific
2. Airport with the Most Dedicated Staff in Asia-Pacific
3. Easiest Airport Journey in Asia-Pacific
4. Most Enjoyable Airport in Asia-Pacific
5. Cleanest Airport in Asia-Pacific
6. Director General’s Roll of Excellence

B. Bandara Internasional Yogyakarta (lima penghargaan)
1. Best Airport of 5 to 15 Million Passengers in Asia-Pacific
2. Airport with the Most Dedicated Staff in Asia-Pacific
3. Easiest Airport Journey in Asia-Pacific
4. Most Enjoyable Airport in Asia-Pacific
5. Cleanest Airport in Asia-Pacific

C. Bandara SAMS Sepinggan Balikpapan (empat penghargaan)
1. Best Airport of 5 to 15 Million Passengers in Asia-Pacific
2. Airport with the Most Dedicated Staff in Asia-Pacific
3. Easiest Airport Journey in Asia-Pacific
4. Most Enjoyable Airport in Asia-Pacific

D. Bandara Adi Soemarmo Solo (empat penghargaan)
1. Best Airport of 2 to 5 Million Passengers in Asia-Pacific
2. Airport with the Most Dedicated Staff in Asia-Pacific
3. Most Enjoyable Airport in Asia-Pacific
4. Cleanest Airport in Asia-Pacific

E. Bandara I Gusti Ngurah Rai Bali (dua penghargaan)
1. Best Airport of 15 to 25 Million Passengers in Asia-Pacific
2. Cleanest Airport in Asia-Pacific

F. Bandara Juanda Surabaya (satu penghargaan)
1. Best Airport of 15 to 25 Million Passengers in Asia-Pacific

G. Bandara Jenderal Ahmad Yani Semarang (1 penghargaan)
1. Best Airport of 2 to 5 Million Passengers in Asia-Pacific

H. Bandara Pattimura Ambon (satu penghargaan)
1. Best Airport Under 2 Million Passengers in Asia-Pacific